Contact XStitchPattern

Have a question about a design, a digital pattern or a custom pet portrait? Tell us what you need and we’ll help you find the next step.

Send us a message

For an existing order, include your order number and describe the issue. Please do not send passwords or payment details.

Frequently asked questions

Will I receive a finished embroidery or a kit?

Our digital listings are cross stitch pattern files. Fabric, thread, a hoop and a finished stitched piece are not included. Printed books linked from this website are purchased through their Amazon listings.

How do I access my digital pattern?

For an eligible completed digital order, use the download links in your order email or the Downloads section of your account. Check each listing for its included files. Custom pet charts are delivered according to the schedule agreed for your order.

How do custom pet portraits work?

Contact us with your requirements first. Photo suitability, design size, price, revisions and delivery time must be agreed before the work starts. Custom charts are not instant downloads.

What if my PDF is missing or won’t open?

For a completed order, send your order number and the error you see. We’ll help you access the correct file and address any verified file problem.

Who handles an Amazon book order?

Use the order page in your Amazon account for delivery, returns or damaged books. We can help with questions about the pattern content, but cannot process an Amazon order refund here.